Travelblather

Regular readers (hello and thank you!) will I hope remember a recent post about how I see travel writing changing. (And I think it's happening increasingly quickly.)

As I explained, I see an opportunity for travel writers to associate themselves with a brand and get paid for doing so.

In return the brand gets credibility and quality content on their website/blog (or even out there elsewhere on the net.)

Here are a couple of interesting live examples:

• Fiona Hilliard writing the Glove Box blog for Argus Car Hire
• Lara Dunston and Terence Carter, writing the Gran Turismo blog for HomeAway Holiday-Rentals (screen shot above)

Anyone found any others?

So - what are the new skillsets that a travel writer in the web-age needs?

Here are a few that I can think of:

A blog and a twitter feed - you need to demonstrate that you 'get' web. That you are live in your network.You need to demonstrate too that you get CMS systems like Wordpress and would be comfortable writing posts directly into a CMS platform yourself

Comments and followers - you need to demonstrate that the web gets you. People online are following your tweets, commenting on your posts, interacting with you. This is actually quite subtle in my opinion. Or to put it another way... how do you get comments and followers and what does that show about you as a writer? You need to know how to write posts that are opinionated, thoughtful, and encourage others to respond. You need to know how to nurture that discussion by moderating the comments and responding. You need to tweet usefully (an obvious example, don't tweet that you've just eaten a donut or someone on the bus is annoying you if your twitter feed is supposed to be about you as a travel writer. Set up a separate personal twitter feed for personal stuff!).

Connections in the right networks - marketing bods are all about audiences and customer groups. So instead of profiling yourself as say an expert on six different destinations that you've written Lonely Planet guides to or whatever, profile yourself as someone who can interact successfully - with real credibility - with backpackers and independent travellers. Pick an audience and focus on that. I don't know how crucial this one is... but it's certainly interesting. Editors like to be able to think of their freelance writers as having a particular skill or specialism. If someone has a ready made network that targets a particular demographic, wow, that's a powerful thing.

I guess I'd summarise the above points in one phrase: Social Influence

And then as a counterpoint - Search Influence

Page Rank - If you haven't downloaded and installed the Google toolbar - try it! It has a particularly handy Page Rank indicator that gives a rough and ready idea of the relative authority and hence link-value of any website you are looking at. It's a mark out of 10 (Travelblather is currently Page Rank 4). So... a link from Travelblather to your website is worth 4 out of 10 in Google's eyes. Not great, but not too bad either! The higher a site's page rank the more authority the links from it have. If you know a bit about SEO you'll know that links to a site have a huge impact upon its position in search rankings. (Another post on this sometime, but enough for now to say that if your blog has a decent page rank people who know their stuff will want to get you to link to them and this could be a revenue opportunity for you.)

So... if you're a travel writer (be that an old pro or a complete newbie) and you've set up a blog and maybe posted a few times and are now wondering 'why am I doing this?' the answer could be because in another year or two's time it could be your most valuable asset. Print sure isn't dead and it will always be there, but as opportunities for publication in print decline, the alternative will be on-line and in my opinion the winners will be those who demonstrate the qualities and skills I've blathered about on this post.

What do you think? Does this give you hope or fill you with despair?

(Another post you might want to read: The Future for Travel Editors)

2010 will I think be a pretty interesting year for travel writers. Printed travel media continues to decline but, slowly,the web is taking up some of the slack. A trend that has really struck me here in the UK is that major travel brands are finally getting serious about social media. (US readers we're most definitely behind you guys - some of this may seem a bit *obvious* - does it?)

I can't name names, but I've seen a really definite shift - from travel companies just talking about social media to actively looking to spend serious money doing it. And I mean big players - not small niche operators. These travel companies see an opportunity in social media to participate in
the holiday-purchasing process far earlier than in the past and as a result to sell more holidays. Some of them have a far better handle on what they need to do than others - but that's a discussion I'll leave for another time.

What I wanted to highlight is that I think this is offering up opportunities for travel writers to carve themselves niches and maybe earn proper cash online(at last).

The problems for brands

1) Social media spaces are not big-brand friendly
Major travel brands might be looking to start really engaging with customers on a more personal level online, but customers for the most part won't relate to them in this way. People relate best to people (no real surprise there). What some brands are doing - with definite positive results - is allowing the people that work for them to step out from behind their corporate brand-speak and be real. To talk in their own voices. This has seen serious success for say Jetblue in the USA and easyJet in the UK who both use Twitter really effectively to help customers in far more personal and useful ways than of old.

2) Customers are looking for credible, trustworthy, unbaissed information
But worse still for brands, people want to deal with other people that they feel they
can trust. In a direct customer services environment - like the twitter examples above - then direct contact with someone clearly working for the company works just fine. But for finding holiday ideas, getting inspiration for trips, any message that has a brand associated with it will tend to
come across as a hardcore sales message. People will smell an ulterior motive and will lose
interest.

3) Brands are now publishers - but they don't know how to do it
Back in the old off-line era, travel companies might have published the odd customer magazine or whatever, but this kind of stuff was all very promotional. Generally people working in marketing departments don't really 'get' unbiassed content. Their job is to sell more product - so the messages they create usually feel very sales-like. Nowadays on the web - particularly the social web - people are looking for unbiassed, credible information to help them choose their holidays. And believe me they sure aren't finding much that's of any real use. Some commentators have gone so far to suggest that 'search is broken'.

A solution

It's obvious really. Why not use credible, experienced writers to write content for you for anything related to the inspiration phase of holiday booking? In particular content that sits in a more social media style environment? Using an expert travel writer offers the following advantages:

1) Credibility
If I'm reading stuff on a blog hosted by a travel company about say, great ideas for family holidays in Spain I'm highly unlikely to take much notice of recommendations that seem to come directly from the company itself - these messages will feel like someone is trying to sell me something. If however there's a family travel expert offering ideas and advice - with a profile that I can read and links to other stuff they have written about family travel elsewhere - then the content immediately feels more genuine. And by association the company wins too. They've taken the trouble to pay for someone who really knows their stuff to write about it to help me choose the right holiday for me.

2) Personality
People relate to people - I'm far more likely to engage with content (and potentially go on and make a purchase at some point) if I can get a feel for a real person writing it. Someone a bit like me; someone who clearly understands my needs and concerns

3) Great ideas
It's a bit of a scary uncharted place for marketers this online publishing world. But for journalists, it's home. A great travel writer can work with a marketer to come up with great ideas that will really work for their users. Great ideas that are developed primarily with the user in mind rather than a sales target.

Want to see an example of this in practice? Have a look at the way VisitFlorida uses expert writers. I love it! http://www.visitflorida.com/all_experts

How do travel writers make the best of these new opportunities? (I have a few ideas of my own which I will share in a follow-up post.)

Welcome Tom Power for a guest blog post. Tom runs a rather nice boutique tour company called Pura Aventura which specialises in tours to Latin America and Spain. It's on a theme I've touched on before... but, coming from an operator rather than a journalist the perspective is different. Would anyone take him up on his offer? I know he'd love to know your thoughts and, of course, so would I...

What if, rather than asking travel journalists to take a trip with
us, commission a story and write about it, we simply offered free
holidays to travel bloggers?

I’m polling opinion here and would really appreciate your thoughts.
I can’t help thinking that there’s a potentially great idea here with
potentially great vulnerabilities. Where do you think it falls?

This is where I’ve got to:

1) Selective: we’d have to be picky about the blogs we select,
that’s hardly controversial. We would want to associate ourselves with
blogs that have decent reputations and rankings.

2) Prescriptive: we would want to define the number of posts and
links back to our site. Probably in the order of 4 posts pre-trip, 1
per day on the trip and another 4 on return. Presumably it is
reasonable that we expect an output in return for our investment.
Anyone see any issues with this?

3) Controlling: what are the acceptable limits of editorial control?
What if the blogger just hates the trip and is relentlessly nasty? (I
should say that I have full faith in what we do and I can’t think of a
time that it has happened to a customer so am not by nature worried.)
However, what if a blogger is the only one in a group to dislike the
trip? Do we retain editorial control? What would be the acceptable
limits and lines?

4) Profiling: our holidays are generally taken by people later in
life, median would be in the 50s I guess. If we were to send a blogger
on this walking holiday to Chile
for instance, would that work? Are there bloggers who would broadly
match the profile of our existing customers? Does it matter? Are travel
bloggers generally outdoors types or do they sit in still rooms lit
only by the glow of computer screens?

5) Boring: is this an offer which regularly drops into the laps of
travel bloggers? This isn’t my idea, I’ve nicked it from a Springwise
newsletter (cool business ideas from around the world), I think they
saw it being done in New Zealand. Is anyone else offering similar here?

6) Toe treading: and this is one for the TravelBlather and Travel Lists and many, many others I’m sure. Professional travel writers. How does this idea sit with you guys?

7) Fine print: the trip would usually not be 100% free as we don’t
tend to include international flights. If you had to buy a flight to,
say, South America, in order to claim/earn your trip, would it still
appeal?

Interesting salvo of activity in the last couple of days. I got an email from Mark Hodson who knows a thing or two about travel SEO (there Mark you owe me a link) as well as being a respected travel writer. Along with another of the Sunday Times regular travel writers David Wickers, he set up 101holidays earlier this year.

It's a simple, clean site that aims to offer an easy to navigate list of carefully selected tour operators for people in the 'inspiration phase' of looking for a holiday. It's one of a new breed of websites that's evolving from the chaotic stew of on-line travel content sites that travel writers are creating or contributing to in the hope of somehow earning an income from their trade now that print is more or less dead. I reviewed 101holidays in an earlier post.

And it must be relatively successful as they've now launched companion site 101shortbreaks. (Bets on what will come next? Chaps I sincerely hope you have bought the domain names for... 101cruiseholidays, 101skiholidays etc.) Mark I think(?) would be the first to admit that the site makes money by charging the 101 operators an annual fee to be featured on the site. As I understand it this is the main way that Alastair Sawday makes his money - all the hotels featured in his guidebooks/website pay to be included. (If I'm wrong here, I'd be delighted to be corrected.)

At the same time, Matthew Teller posted on his blog about a way he is experimenting with to try and earn income as a travel writer. He suggested to two editors of online travel sections of newspapers that as they didn't have budget to pay him, he would ask the tourist board of the country he was travelling to if they would pay him instead. Both editors refused the idea, suggesting that it would undermine their credibility. I commented on Matthew's blog that I'd just do the deal with the tourist board and not tell the editor concerned. I fail to see the difference between the tourist board paying for a travel writer to stay in hotels, dine in restaurants (it often comes out of their marketing budget rather than the establishment absorbing the cost) and paying the writer some additional 'expenses' for his time. The editor remains totally free to edit and revise any copy submitted.

Interestingly the Federal Trade Commission in the USA has recently ruled that "bloggers who make an endorsement must disclose the material connections they share with the seller of the product or service." (eg: you get a free night in a hotel, you need to make this clear if you then review it.) This has caused all sorts of debate in the blogosphere - both for and against. Does this suggest a future where every travel feature on-line requires a disclaimer at the end of it?

So - does the fact that content has been paid for by the company
featured mean that the integrity and credibility of that content is
compromised or not? 

And... are we so far down the line... with so much of travel sections these days being written off the back of press trips which are organised specifically to push a particular product from a particular company - that it really makes no difference anyway?

If you follow my twitter feed, you'll know that I'm one of the columnists for new travel tech media website Tnooz. Agreeing to do this gig took some thinking. I get no remuneration for doing it (yet). And you know how much I HATE free. Shouldn't I stick with what I'm doing on Travelblather instead? Writing for Tnooz though gets me a far bigger audience - which is nice - and a degree of credibility that I didn't have before.

My first post on Tnooz evoked quite a lot of comments - it's titled The Internet Is Ruining Travel Journalism. One of the comments was from Christine Gilbert - who writes an interesting blog called Almost Fearless. (In July 2008 she quit her high-powered job, sold her stuff and dedicated herself to travelling and blogging about her experiences.)

Her comment on my post (slightly abridged - underlining mine):

.... your personal site, (ie this one, Travelblather) could be making you $1000/mo. You’re a great writer, you have the credentials and you write interesting posts. So why aren’t you one of the most popular travel writing blogs out there? Well it’s on typepad, you don’t update often enough and you need a new design. If you networked a bit with other bloggers, then you’d start building a loyal and rabid following. Heck, when you do post everyone comes running… but you don’t take it seriously as a way to make money.

That’s the problem with all travel journalists who complain about the internet– they don’t actually take it seriously. Meanwhile, people with no journalism background are building sites and doing well, because they think about it completely differently.

Some challenges, some nice compliments and some pertinent advice. I do actually take what I write here really seriously. That's partly why I don't post that often. I only want to say stuff, when I feel it's worth saying. I take time to write posts. Partly I think because I am a journo at heart, I craft stuff and tinker with it more than perhaps I need to. Do I think about this blog differently from someone like Christine? That's a really interesting question for consideration sometime... Does having a more focussed financial imperative mean the content suffers? I honestly don't know. (Interestingly Christine doesn't run ads on her blog - instead she chooses to let people make a donation via Paypal should they want to.)

Sure I'd really like this blog to earn me that $1000 a month. I do wonder if Christine really is earning $1000 a month in donations - but she has over 3000 readers subscribed to her RSS feed and 30,000 followers on Twitter... so maybe she does.

I have no idea how to monetize this blog... I use Google adwords and that gets me about $2 a month.

Other bloggers in this space are clearly thinking along similar lines.

Christine seems to suggest in her comment that it's about posting more, using a better platform (ie Wordpress) and networking. Is that really all it takes? (Actually, that could be a lot of work - networking could be a full time job I guess.)

So... can anyone help me? If someone can help me migrate this blog to Wordpress (keeping the current URL structure so I don't lose links) and show me how to set up proper advertising deals or find other ways to earn income I will share revenue from the site 50:50 for the first 6 months. Assuming Christine's numbers are correct that would equate to around $3000.(Heck if they really do help me I'll share income for the first couple of years. Seriously.)

Assuming anyone is prepared to share their secrets of monetization... I'll of course post about it here. (Unless they are so fantastic I become RICH.... Cue manic laughter, fade to black etc.)